Basic Warranty

Main Stones: How long does moissanite last? Our main stones should last a lifetime and never scratch, chip, dull, or change color. However, due to factors beyond our control that could be a result of circumstance depending on daily wear, we offer a 1 year warranty on our main stones. If the stone chips, scratches, changes color, or falls out on your piece, you are eligible for replacement and resetting of the stone.

Jewelry (Settings) / Side stones: We stand by quality work, so if your piece breaks, or stones fall out we will repair the piece for you within 1 year of the your original purchase date. Regular wear and tear such as re-dipping gold, scratches to metal mounts/settings, broken claws, bending or softening of the precious metal/gold - is not covered by warranty.

How to manage a warranty repair/replacement: In the event your item meets the criteria above, you will only be responsible for the shipping and handling of your item back to Honest Solitaire for inspection. Upon review, we will approve or decline your request for warranty service. When we have approved your request, we will repair/replace stones appropriately and cover shipping of the item back to you. Honest Solitaire is not responsible for items lost in transit to us by the courrier. We strongly recommend you include tracking and insurance when sending an item to us in the event your piece is lost in transit. Email: honestsolitaire@gmail.com to start a warranty claim.

Extended Warranty: We offer the option to add extended warranty of either 5 or 10 years. Extended Warranty must be purchased within 10 days of placing your order. You can add it by clicking the link below. Please be aware if your order contains more than one item, Extended Warranty will only be placed on one item from your purchase order, and will default to the most expensive item on the order. Please add to the quantity if you wish to purchase Extended Warranty to amount of items from your most recent purchase order, or current order before checking out and completing payment.