All of our packages are shipped with tracking and insurance. If the parcel is refused by the recipient, the item will be returned and forfeited to Honest Solitaire unless the recipient makes arrangements and additional shipping payment is received by Honest Solitaire within 7 days of the refusal as noted by the postage/courier service on the tracking history.
All orders are shipped once released from production. We aim to have orders passed through both quality control checks, photographs, and sterilization within 7 working days of clearance from the production stage.
Duties and taxes in your local city/country/state/province etc. are entirely the sole responsibility of the customer. Honest Solitaire holds no responsibility or interest in the collection of taxes or importation duties demanded by the local authority.
Items/orders are shipped from Canada from one of the Honest Solitaire shipping locations. Our main shipping office is located in Calgary, Alberta.
Pick-up is available by request and approval from Honest Solitaire via one of the shipping offices. Pick-up nay be refused or unavailable from time to time and at the sole discretion of Honest Solitaire.
Before making a purchase with Honest Solitaire via honest solitaire.com, honestsolitaire.ca, or via invoice from Honest Solitaire, please review the Purchase/All Policies page.
Hello, thank you for visiting our website. Just before we get started, we'd like to update you on how things have changed recently. We are still taking orders, however while we are aiming for a 5-8 week delivery, some orders will be delayed up to 12 weeks depending on each circumstance. We are all working hard but on reduced office hours, so please bare with us as we try to work on actually getting orders out and are responding to follow up emails less frequently. For information on the order process, please see our FAQs page, and feel free to send us a message if you still have questions.