All of our packages are shipped with tracking and insurance. If the parcel is refused by the recipient, the item will be returned and forfeited to Honest Solitaire unless the recipient makes arrangements and additional shipping payment is received by Honest Solitaire within 7 days of the refusal as noted by the postage/courier service on the tracking history.
All orders are shipped once released from production. We aim to have orders passed through both quality control checks, photographs, and sterilization within 7 working days of clearance from the production stage.
Duties and taxes in your local city/country/state/province etc. are entirely the sole responsibility of the customer. Honest Solitaire holds no responsibility or interest in the collection of taxes or importation duties demanded by the local authority.
Items/orders are shipped from Canada from one of the Honest Solitaire shipping locations. Our main shipping office is located in Calgary, Alberta.
Pick-up is available by request and approval from Honest Solitaire via one of the shipping offices. Pick-up nay be refused or unavailable from time to time and at the sole discretion of Honest Solitaire.
Before making a purchase with Honest Solitaire via honest solitaire.com, honestsolitaire.ca, or via invoice from Honest Solitaire, please review the Purchase/All Policies page.