Exchanges are subject to a $150 service fee of the original purchase price. Items can be exchanged for items of equal or greater value. Exchange requests must be made within 48 hours of delivery and the item must meet one or more of the following criteria:
Returns are subject to a 20% restocking fee and/or service fee, of the original purchase price, are eligible for store credit ONLY, return requests must be made within 7 days of receipt and the item must meet one or more of the following criteria:
* Custom design orders are final sale. Please see Exchanges for the policy on defective custom design orders.
Extended Warraty is offered through our partnership with CheckMarked. It is non-refundable, and final sale. Please see their website for more information. We strongly advise you to review the Extended Warranty coverage before purchasing. It is an exceptional service and we are proud to be able to offer if to our clients.
To process an exchange or request a return for store credit, please complete the form listed on this page and be sure to include any information to help us understand the situation. We will review the application and get back to you with steps to either have a new item mailed to you, or to have your refund processed upon approval of Honest Solitaire,