Exchanges are subject to a 20% restocking fee of the original purchase price. Exchange requests must be made within 48 hours of delivery and the item must meet one or more of the following criteria:
Returns are subject to a 20% restocking fee of the original purchase price and the item must meet one or more of the following criteria:
* Custom design orders are final sale. Please see Exchanges for the policy on defective custom design orders.
Extended Warranty is offered through our partnership with CheckMarked. It is non-refundable, and final sale. Please see their website for more information. We strongly advise you to review the Extended Warranty coverage before purchasing through us. It is an exceptional service and we are proud to be able to offer if to our clients.
To process an exchange or request a refund, please complete the form listed on this page and be sure to include any information to help us understand the situation. We will review the application and get back to you with steps to either have a new item mailed to you, or to have your refund processed upon approval of Honest Solitaire.
Hello, thank you for visiting our website. Just before we get started, we'd like to update you on how things have changed recently. We are still taking orders, however while we are aiming for a 4-6 week delivery, some orders will be delayed up to 9 weeks depending on each circumstance. We are all working hard but on reduced office hours, so please bare with us as we try to work on actually getting orders out and are responding to follow up emails less frequently. For information on the order process, please see our FAQs page, and feel free to send us a message if you still have questions.