Exchanges are subject to a 20% restocking fee of the original purchase price. Exchange requests must be made within 48 hours of delivery and the item must meet one or more of the following criteria:
*If your order is a custom design, we will simply correct the item to match the digital design image you approved originally. This is free of charge, only shipping the item back to us will be the responsibility of the customer. Honest Solitaire is not responsible for packages lost while in transit back to our office.
Returns are subject to a 20% restocking fee of the original purchase price and the item must meet one or more of the following criteria:
* Custom design orders are final sale. Please see Exchanges for the policy on defective custom design orders.
What is Order Protection?
Order Protection is an optional purchase option, and is mandatory in order to return an item for any reason. Order Protection must be selected for each item individually before adding the item to your cart. Order Protection is only valid on the item it was selected for. Order Protection is validated and redeemed the business day after your order is received online and it is valid for 60 calendar days. You will be offered a partial refund (80% of the item purchase price not including the Order Protection, shipping and handling, taxes) within the lifetime of your protection. You will be required to pay shipping and handling (with tracking) to return the item to our head office. Once we have received an item for return, we will finish processing the request and either mail you a cheque, do a money transfer, or credit the card you made the purchase with. Order protection also gives you the privilege of pricing protection. If an item goes on sale by our store within the same 60 day period, you are eligible to request a store credit for the difference. The price protection portion of this option is not valid on sponsor, collaborator, or brand ambassador discount codes/promotional links. Price protection is however valid on Honest Solitaire sponsored codes/sales/offers.
To process an exchange or request a refund, please complete the form listed on this page and be sure to include any information to help us understand the situation. We will review the application and get back to you with steps to either have a new item mailed to you, or to have your refund processed upon approval of Honest Solitaire.