Return Policy
*Exchanges/returns requests cannot be made during the production/processing stage.
Exchanges
Exchanges are subject to a 20% restocking fee of the original purchase price. Items can be exchanged for items of equal or greater value. Exchange requests must be made within 48 hours of delivery and the item must meet one or more of the following criteria:
- Defective item
- Damaged upon arrival
- Wrong item sent
- Item has not arrived/been lost in transit
- Custom design: If the final product is not produced as the render you approved, we will simply correct the item to match the digital design image you approved originally. This is free of charge, only shipping the item back to us will be the responsibility of the customer. Honest Solitaire is not responsible for packages lost while in transit back to our office. Due to the nature of custom design orders, we require your understanding, that there must be some minor room for human error/misunderstanding of your design idea. We will correct the issues as quickly as we can, however custom design orders are final sale due to the amount of cost and work hours that begin going into your order as soon as its placed.
Returns
Returns are subject to a 20% restocking fee of the original purchase price, are eligible for store credit ONLY, and the item must meet one or more of the following criteria:
- Custom Design orders are final sale
- Item has not arrived within 12 weeks from order confirmation, excluding custom design orders which are dependant on the collaboration between Honest Solitaire and the client and can take indefinite amounts of time to finalize.
- Order was not picked up, refused shipment or did not respond to pick-up/shipment communication within 30 days and the order was marked abandoned and forfeited to Honest Solitaire to dispose or resell at their discretion.
* Custom design orders are final sale. Please see Exchanges for the policy on defective custom design orders.
Exchange/return conditions
- Item must be unworn
- Accompanied with original packaging
- Mailed to head office with tracking, insurance and signature required
Extended Warranty
Extended Warraty is offered through our partnership with CheckMarked. It is non-refundable, and final sale. Please see their website for more information. We strongly advise you to review the Extended Warranty coverage before purchasing through us. It is an exceptional service and we are proud to be able to offer if to our clients.
To process an exchange or request a return for store credit, please complete the form listed on this page and be sure to include any information to help us understand the situation. We will review the application and get back to you with steps to either have a new item mailed to you, or to have your refund processed upon approval of Honest Solitaire