Communication policy

Honest Solitaire is a small Canadian business. We operate with various teams to complete and outsource our rendering/production/delivery/shipping services. This allows us to have the most competitive pricing possible while also supporting other small businesses/contractors/Canadian services. Due to this, you will receive communication during the design, order processing, payment, rendering and shipping notification stages only. Once an order has left the payment and/or rendering stage (in the case of custom/customized orders),  there will be no updates during the production stage until the shipping/pick-up stage, which is when the order is ready for pick-up or the tracking number is sent to the customer. This allows us to spend more time making sure everyones orders are being created in an efficient manner and hours are spent delivering product to you instead opposed to collecting updates from various parties and teams. At this time we do not have an automated system capable of managing updates detailed enough to handle the nature of our work. 90% of our orders are custom and each have their own time frame based on the line up of orders or the complexity of the designs. There is simply no way of having an automated system capable of providing accurate updates.